Common Questions | Wittenberg University

Common Questions

Q. How and when do I get a bill?
Q. What if I don't receive a bill?
Q. What if I believe my bill is incorrect?
Q. What if I have a credit balance?
Q. How do I find information about my Wittenberg OneCard?
Q. May I subtract the Federal Work Study from my Balance Due?
Q. What is billed on my Student Account?
Q. What are Wittenberg's payment options for my Tuition Expenses?
Q. Do you accept payment of tuition by credit card?
Q. How does Nelnet work?
Q. When does Wittenberg receive our payments from Nelnet?
Q. When does Wittenberg receive my payment from Nelnet?
Q. Why did my son/daughter get a discipline fine?
Q. Can I cash a personal check on campus?
Q. What is the charge for a returned check (NSF, Closed Acct, etc.)?
Q. Why do I have a Financial Registration Hold on my account?
Q. How do I change my address?
Q. When will my Enrollment Deposit be refunded?


Q. How and when do I get a bill?

A. Statements are emailed to students on a monthly basis and are also accessible via the MyWitt Portal. (Wittenberg does not mail paper statements). The FALL semester statement is emailed the first week of July and the SPRING semester statement is emailed the first week of December. For more information about the features offered by eStatements (including how to authorize access for parents), please check out this resource.

It is important to finalize payment arrangements before classes begin. After classes commence, students become extremely busy with studies and educational activities leaving very little time to deal with financial matters. Not adhering to the statement due dates can result in late payment penalty fees and/or cancellation of enrollment.


Q. What if I don't receive a bill?

A. If you don't receive a bill and you believe you should have: Contact the Office of Student Accounts at 937-327-6146, view your bill online via the myWitt Portal, or send an email to StudentAccounts@wittenberg.edu


Q. What if I believe my bill is incorrect?

A. DO NOT WAIT FOR A CORRECTED BILL Contact the office that originates the charge or credit that is in question. Campus contact information can be found here. Updated/adjusted statements can be accessed via the MyWitt Portal at any time.


Q. What if I have a credit balance?

A. Refund requests for credit balances are processed every Monday after the 1st week of a term. Requests for refunds must be submitted to the Office of Student Accounts by 4:00 p.m. on Friday in order for the refund to be processed the following Monday. Refunds will be electronically disbursed to the refund preference you have selected on your Wittenberg OneCard. Requesting a refund is quick and easy - click here to submit your refund request


Q. How do I find information about my Wittenberg OneCard?

A. To assist you further and provide more information about the Wittenberg OneCard and BankMobile, the following links have been created:


Q. May I subtract the Federal Work Study from my Balance Due?

A. Because these funds are only earned as you work the hours, your student employment award cannot be subtracted from your bill at the beginning of the semester. You can choose to either receive your payroll directly via your Wittenberg OneCard, or sign over all or a portion of your earnings to be paid toward your tuition bill for subsequent semesters.


Q. What is billed on my Student Account?

A. Your initial Wittenberg bill can include charges for Tuition, Room, Board, Student Activity Fee, and Technology Fee. You can view a list of basic expenses here.

Subsequent statements will be emailed on a monthly basis after the start of the semester and can reflect miscellaneous charges from a number of different offices (Applied music fees, Lab fees, Parking tickets, Bookstore charges, Health Center, etc.).


Q. What are Wittenberg's payment options for my Tuition Expenses?

A. Wittenberg realizes the growing concern to provide a high quality education, while still meeting other personal budget demands. In response, we have taken a leadership role in providing affordable alternatives to help families meet this increasing challenge. Wittenberg is pleased to offer a number of payment options to aid in covering your college expenses.


Q. Do you accept payment of tuition by credit card?

A. In addition to accepting electronic payment directly from a checking or savings account, Wittenberg also offers a credit card payment option to our students/families (additional processing fees are applicable). Click here to make a credit card payment.


Q. How does Nelnet work?

A. Nelnet is one of our most popular methods of payment! Nelnet allows you to spread your semester cost over a span of 5 months (interest-free). There is a nominal enrollment fee of $65 per semester. You can establish your payment plan budget by clicking HERE. To learn more about signing up for a Nelnet payment plan or making a one-time payment, click HERE. You may also contact Nelnet by calling 1-800-609-8056.


Q. When does Wittenberg receive my payment from Nelnet?

A. Nelnet submits payment to Wittenberg at least once per week and payments are posted to students’ accounts at that time.


Q. Why did I receive a statement? I am on a Nelnet payment plan.

A. eStatements from the University are sent on a monthly basis. The statement is for your records. It is important to review your actual charges in comparison to your budgeted amount with Nelnet. If upon review you find that your budgeted amount needs adjusted, please contact Nelnet at 1-800-609-8056. Any miscellaneous charges that you do not have reflected in your Nelnet budget should be paid directly to the University by the statement due date.


Q. Why did my son/daughter get a discipline fine?

A. The student receives written notification of the discipline fine and why they are being charged. The student then has approximately 15 days to pay the fine or it is placed onto their Student Account. The Office of Student Accounts only processes the charge and is not aware of the reason for it. If you have further questions regarding the fine, you may call the Office of Student Development at 937-327-7800.


Q. Can I cash a personal check on campus?

A. Students can cash personal checks, with proper identification, at the Office of Student Accounts, located on the first floor of Recitation Hall. There is a $50.00 per check, per student, per day limit.


Q. What is the charge for a returned check (NSF, Closed Acct, etc.)?

A. All returned checks will be resubmitted to the bank for processing if the check has not been stamped by the bank- "DO NOT DEPOSIT AGAIN". If the check still fails to clear, a $25 fee is assessed to the student's account and a Financial Hold is placed on the account which blocks academic schedule changes and future registration until restitution of funds is made. After two (2) NSF checks, the student/parent will be required to make subsequent payments with cash, cashier's check, or money order. Also, check-cashing privileges will be revoked for that student for the remainder of the academic year.


Q. Why do I have a Financial Hold (FC) on my account?

A. You have an outstanding balance on your account caused by either lack of payment or incomplete financial aid paperwork. Drop the Office of Student Accounts a line and we will be glad to help answer any questions you may have related to your educational expenses.


Q. How do I change my address?

A. The student's address is maintained by the Office of the Registrar. To update your permanent or local address, you may go to myWitt (http://my.wittenberg.edu/) and change your address under Biographical Information Update.


Q. When will my Enrollment Deposit be refunded?

A. The Enrollment Deposit is refunded to all graduating students after completion of their final semester.

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