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Virtual Application and Desktop Guide

Note: Due to increased need for remote access, and limited resources, please use the resources only for the time you need to access those resources

  • If you only need to access an application, use the Apps option to access that application, instead of a virtual desktop.
  • If you need to check your email please do so by logging into https://portal.office.com instead of using the Virtual system.
  • If you need to use a Microsoft office program please see the Wittenberg University's Office 365 Option on how to download a copy to your system.
  • If you do need to use a full Virtual Desktop, please be sure to sign out of it once you are done, so it can be available for the next person.

Virtual Application and Desktop Guide


Accessing the Remote Application/Desktop System

1. For Windows (7 or higher) and Macintosh (10.7 or higher) go to https://receiver.citrix.com web page and be sure to download and install the latest Citrix Workspace application

For Mobile devices please use the appropriate App store to download the client.

Macintosh Users: You may have some extra steps initially to get this to work

Citrix Workspace  download

2. Open your web broser and go to https://virtual.wittenberg.edu

Then sign in with your campus username and password

virtual logon

3. If prompted to detect the receiver click "Detect Receiver"

virtual logon

4. Select Desktops or Apps

If you need a specific application, select the Apps option and see if the application you are looking for is there. Then click on that application.

What Applications are available as Virtual Applications?

If you need a full desktop click the Desktop option and select the desktop. Be aware that the Virtual Desktops are set to a very short time limit, so you should not linger on using them for more than an hour.

Desktop or apps

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How do I press Ctrl+Alt+Delete in the Windows Virtual desktop, from a Macintosh or Windows Client?

If you are using a Macintosh or Windows system, you can use the pull-down menu along the top of the Windows remote desktop screen, to select "Ctrl+Alt+Delete"

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How do I press Ctrl+Alt+Delete in the Windows Virtual desktop, from a Mobile Client?

From the pull down menu at the top of the Remote Desktop session, select the keyboard Computer Graphic
Select the Extend keyboard option button from the top-right of the pop-up keyboard Computer Graphic
From the list of Extended Keys check the box next to "Ctrl+Alt+Del" and click the back button on the device Computer Graphic
Select the "Ctrl+Alt+Del" option from the top of the pop-up keyboard Computer Graphic

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What Applications are available as Virtual Applications or on the Virtual Desktops?

Whenever possible we suggest you use the Virtual Application option instead of a Virtual Desktop to access an application.

Available via Virtual Applications
Available via Virtual Desktop
  • Mirosoft Office 2016 Professional (includes Word, PowerPoint, Excel, Access, Outlook and Publisher)
  • Firefox
  • Adobe Reader, Flash, and Shockwave Player
  • Java 8
  • Aleks
  • MIPAV
  • Neurosyllabus
  • Python 2.6.6 and 3.3.3

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SPSS: Known issue with Q: (Class drive)

There is a known issue with SPSS on the remote application system that makes it difficult to access folders on the Q:\ (Class Drive), or some other network drives. This is an issue with SPSS and the company has been made aware of this issue, but nothing has been released yet to fix this issue.

To work around this you can do the following:

  1. In the File Open, or File Save, dialog box, put the cursor in the "File name:" box
  2. Type in Q:\ followed by the departmental folder you wish to access
  3. A drop down list will appear of subfolders, and files. Select the subfolder or file you wish to open

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Why is a specific Application not available through the Virtual Application and Desktop system?

Not all applications will work in a virtualized environment, so those will not be available through this system. Also some software packages will not be available due to license restrictions that the software company places on the use of their software.

If there is an application that you need for course work that you think should be on the Windows remote desktop, please have the course instructor contact us. We will work with them to see if the software can be added to the Windows remote desktop or added as a remote application.

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Can I install my own application on the remote Windows Virtual desktop?

No you cannot install applications on to the Windows remote desktop. In fact any changes made to the Windows remote desktop are removed once the it is logged off.

If there is an application that you need for course work that you think should be on the Windows remote desktop, please have the course instructor contact us. We will work with them to see if the software can be added to the Windows remote desktop or added as a remote application.

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How do I access my local drives from the Virtual Application/Desktop system?

or

The Citrix Receiver will not ask you about how to access your local drives, until you actually try to access a local drive. Generally the local drives will be listed along with the other drives or under the Other heading, and listed as "Local Disk (C: on computer)" Computer Graphic
If you do not see the Local Disk right-away, click the Network option, then select Client\, you should then see the local drives listed Computer Graphic
When you do it will prompt you with a window titled "HDX File Access" and give you three options:
  1. No access this option tells the Citrix Receiver to not allow the application or desktop to have any access to your local drives.
  2. Read-only access this option will let you read and copy files from your local drives to the application or desktop, but it will not be allowed to edit or replace the files on your local drive.
  3. Read/write access this option allows the application or desktop to access anything on your local drives to read, edit, modify or even delete.

It is recommended that you do not check the box "Do not ask me again or this virtual desktop"

Computer Graphic
If you accidentally selected "No access" and checked the box "Do not ask me again for this virtual desktop" the system may never ask what sort of access you want to your local drives again. This means the next time you use the Virtual Desktop you may not have the option to access local drives. To fix this follow these steps:
  1. Close Windows Explorer inside the Virtual Desktop
  2. Click the pull down menu at the top of the Virtual Desktop window
  3. Select the Preferences option
  4. Select File Access
  5. Select the option "Ask me each time"
  6. Click Ok
  7. Open Windows Explorer in the Virtual Desktop again, and select one of the Read options

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How do I print from the Windows Virtual desktop?

When you log on to the Windows Remote Desktop the Tiger-Print printer will be setup so that you can print to Tiger-Print.

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Macintosh OS Citrix Workspace Client setup help

Sometimes the Macintosh OS Citrix Workspace Client does not install enough to get it to work correctly with the Web Browsers, so you may have to do some extra steps.

  1. Make sure you have uninstalled any previous versions of the Citrix Receiver or Workspace
  2. Restart the Macintosh after doing so
  3. Download and install the latest Citrix Workspace from http://receiver.citrix.com
  4. Once it has been downloaded and installed, navigate to https://virtual.wittenberg.edu and login
  5. Select the application or desktop you wish to access, and let it download the ICA file
  6. If the system starts the receiver and provides you access, everything is in working order, and you need not continue with these steps
  7. If the system complains about not knowing what to do with the ICA file, continue on with the following steps:
  8. Open the Finder program and Open the Applications folder
  9. Double-click on the Citrix Reciver application found there and wait for it to start all the way
  10. In the Finder program Navigate to the Downloads folder, and locate the "Launch.ICA" file, and double-click on that.
  11. The system will now start the application/desktop as desired

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Linux Support

While there is a Linux Citrix Receiver client it is not fully supported by Citrix or the Wittenberg ITS department. You can download it from the following link, but neither the Wittenberg ITS department nor Citrix will provide any support or guarantees that it will work:

http://receiver.citrix.com Select "Where can I download Citrix Receiver on other platforms and devices?", then select Linux

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Accessing Campus Network Drives via Virtual Applications

If you just need to download a file from a Campus Network Drive, such as your Home Drive (H:\), the Class folder (Q:\), or Departmental drive (I:\). We suggest you use the Virtual Application "Campus Network Drives". It is quicker and less intensive on the Virtual resources

1. Once you have logged in https://virtual.wittenberg.edu select the APPS option APPS Option
2. Click on the "Campus Network Drives" option Campus Network Drives
3. Be Patient as depending on your network it can take a while for it to start up. Windows:
Be patient

Macintosh:
Be patient

4. If you are prompted for what type of access you wish to provide, select "Permit all access" Windows:
select Permit all access

Macintosh:
select Permit all access

5. You should now have an Windows Explorer window with your campus network drives Windows Drive Listings

6. To copy things to your Local computer, copy the files to the "Local Disk (C: on )" option.

Depending on if you have other drives or USB keys attached to your home computer, you might see other "Local Disk (E: on )" options that you can copy files to and from.


NOTE: DO NOT copy to the option that is listed as just "Local Disk (C:)"

Mac Drive Listings

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Accessing WebUI via Virtual Applications

If you just need to use WebUI, please use the Virtual Applications option as it is quicker and less intensive on the Virtual resources, then using the Virtual Desktop

1. Once you have logged in https://virtual.wittenberg.edu select the APPS option APPS Option
2. Click on the WebUI icon

Be patient, but the WebUI logon window will then show up and you can log in.

APPS Option

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This document last reviewed March 23, 2020.

Wittenberg ITS Solution Center:

E-Mail: solution@wittenberg.edu
Phone: (937) 525-3801
Walk-in support: Located on the Thomas Library Main Level
Walk-in support Hours
Fall and Spring Semesters
Monday - Thursday: 8:00 a.m. to 10:00 p.m.
Fridays: 8:00 a.m. to 9:00 p.m.
Saturdays: 10:00 a.m. to 4:00 p.m.
Sundays: 3:00 p.m. to 9:00 p.m.
Walk-in support Hours
Summer
Monday - Friday 8:00 a.m. to 5:00 p.m.
Saturdays & Sundays: Closed
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