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Voice over IP Polycom Phones

Voice over IP Polycom Phones


Information about Voice Over IP (VoIP) Polycom Phones

The new Polycom phones use Voice over IP (a.k.a. VOIP) technology to make calls instead of standard phone lines. The basic call features with VOIP phones are the same as a standard phone, but with added functionality. Please review the information below to learn about the new VoIP phones that we are deploying around campus.

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Polycom 310: Layout

phone graphic

For a detailed diagram, click picturea above

Polycom 410: Layout

phone graphic

For a detailed diagram, click picture above

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Making Calls

Phone GraphicWith the new phones there are different ways to make a phone call now

  1. First either dial the number or select the number from one of the preset line keys
  2. Then pick up the handset
    • or press the speaker button to use it as speaker phone
    • or if you have a headset, press the headset button

 

 

 

 

 

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Transferring a call using Polycom Phones

Phone GraphicFor Polycom 410 phones, please refer to the section Polycom 410: Setting up Consultative Transfering

  • While in a phone call, press the Transfer button
  • Dial the number you want to transfer the call to
    * NOTE for Polycom 410's you will be able to talk to the dialed number before transferring the call
  • Press the Transfer button again, to transfer the call

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Making a Conference Call

Phone GraphicPlace a call to one of the people you wish to have a conference call with, if you are not already in a phone call with them.

During the call press the option button for "Confrnc" below the display. This will put the current caller on hold, and allow you to dial the other person's number.

Polycom 410 shown, but 310's are similar

 

 

Phone GraphicOnce you have selected or typed in the other number, press the option button for "Dial" below the display, and the calls will be merged into one conference call.

Polycom 410 shown, but 310's are similar

 

 

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Polycom 410's only: Setting up Consultative Transferring

One time setup for Polycom 410s required before being able to transfer calls

The following steps need to be done on the Polycom 410 phone before you will be able to transfer calls to other people.

Press the Home button, until you get the display with two rows of icons

Phone GraphicPolycom Phones Home Button:

Use the arrow buttons the circular button along the right-side of the phone to navigate around the menu, and use the center button to select an option.

 

 

 

Phone GraphicPolycom Phones Navigation/Select Button:

 

 

 

Phone GraphicUsing the circular navigation button arrows to navigate to the Settings option. This should be the bottom right-most icon.

 

 

 

 

Phone GraphicIn this new menu, use the center button to select "Basic" or press the 1 key on the keypad.

 

 

 

Phone GraphicIn this new menu, use the center button to select "Preferences" or press the 1 key on the keypad.

 

 

 

Phone GraphicUse the navigation key to scroll down to option number 11 "Default Transfer Type" and use the center button to select it, or type 11 on the keypad.

 

 

 

Phone GraphicUse the up or down arrow to change the selection to "Consultative" or press the 1 key on the keypad. The option should then show a Check in the box next to "Consultative."

 

 

 

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Accessing Voicemail via the phone

Phone GraphicNote that with the new phone system, your voicemail will now be available in your email, so that you can listen to your voicemail without having to be at your phone.

To use the phone to access voicemail:

  • Press the voicemail button, to access your voicemail
  • When prompted enter in your voicemail pin
    NOTE: Your voicemail pin is not the same as your phone pin
  • The Voicemail menus are voice activated, and you can refer to the Voicemail Voice Commands section for the options
    * To turn on touchtone only commands temporarily, press 00 on the dialpad

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Changing Voicemail to Touchtone Commands only (or change it back)

Phone GraphicTo switch it to Touchtone only

  • Press the voicemail button, to access your voicemail
  • When prompted enter in your voicemail pin
    NOTE: Your voicemail pin is not the same as your phone pin
  • Say "Personal Options"
  • From the personal options menu then press the number "4"

To switch it back to voice commands

  • Press the voicemail button
  • When prompted enter in your voicemail pin
    NOTE: Your voicemail pin is not the same as your phone pin
  • Press the number "6"
  • From the personal options menu then press the number "4"

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Voicemail Voice Commands

Menu Voice Command Touchtone Dialpad number
Main Menu
"Voice Mail" 1
"Personal Contacts" 4
"Compose a Voice Message" 5
"Personal Options" 6
"Repeat" (Repeat the menu options) 0
  00
Temporarily change to Touchtone only commands
While Listening to a Voice Mail Message
"Next" (go to next message) #
"Rewind" (rewinds a few seconds) 1
"Repeat" (goes back to the beginning) 11
"Pause" (press any key to continue) 2
"Fast Forward" 3
"End" (Skips to end) 33
"Slow" 4
"Flag for Follow-Up" 44
"Envelope Information" (get Date/Time/Sender/Length of voicemail)
or
"Play Header" (get date and sender of Voicemail)
5
"Faster" 6
"Delete Message" 7
"Restore Message" *7
"Reply" (send a reply to the caller's mailbox, if they are on Exchange) 8
"Mark as New" 9
"Repeat" (Repeat the menu options) 0
"Main Menu" *
After Listening to a Voice Mail Message
"Play" 1
"Previous" (Previous message) 11
"Call the Sender" 2
"Forward Message" (forward the voicemail to another exchange user or e-mail address) 6
"Delete Message" 7
"Restore Message" *7
"Delete Message" 7
"Main Menu" *
Personal Options
(NOTE: There are no voice commands for the Personal Options menu)
1 - Turn On/Off Telephone Out of Office Status
2 - Record Greetings
  • 1 - Record Personal Greeting
  • 2 - Record Out of Office Greeting
  • 3 - Record your name (Voice signature)
3 - Change Voicemail Pin
4 - Switch between voicemail menu
(See Changing Voicemail to Touchtone Commands only (or change it back) for more information about this function
5 - Set Local Time Zone
6 - Use 12 or 24 hour Time Format
0 - Repeat menu
* - Go back to Main Menu

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This document last reviewed August 2, 2016.

Wittenberg ITS Solution Center:

E-Mail: solution@wittenberg.edu
Phone: (937) 525-3801
Walk-in support: Located on the Thomas Library Main Level
Walk-in support Hours
Fall and Spring Semesters
Monday - Thursday: 8:00 a.m. to 10:00 p.m.
Fridays: 8:00 a.m. to 9:00 p.m.
Saturdays: 10:00 a.m. to 4:00 p.m.
Sundays: 3:00 p.m. to 9:00 p.m.
Walk-in support Hours
Summer
Monday - Friday 8:00 a.m. to 5:00 p.m.
Saturdays & Sundays: Closed
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