Voice over IP Polycom Phones
- Information about Voice Over IP (VoIP) Polycom Phones
- Polycom 310 and 410 Layouts
- Making Calls
- Transfering Calls
- Making a Conference Call
- Polycom 410's only: Setting up Consultative Transferring (one time setup required)
- Accessing Voice mail
- Changing Voicemail to Touchtone Commands only
- VoiceMail Voice Commands
Information about Voice Over IP (VoIP) Polycom Phones
The new Polycom phones use Voice over IP (a.k.a. VOIP) technology to make calls instead of standard phone lines. The basic call features with VOIP phones are the same as a standard phone, but with added functionality. Please review the information below to learn about the new VoIP phones that we are deploying around campus.
Polycom 310: Layout
For a detailed diagram, click picture above
Polycom 410: Layout
For a detailed diagram, click picture above
Making Calls
1. First, either dial the number or select the number from one of the preset line keys. 2. Then pick up the handset, press the speaker button, or press the headset button. |  |
Transferring a Call
1. While in a phone call, press the Transfer button. 2. Dial the number you want to transfer the call to. 3. Press the Transfer button again to complete the transfer. |  |
Making a Conference Call
1. During a call, press "Confrnc" to put the caller on hold. 2. Once you have selected or typed in the other number, press "Dial" to merge the calls. | 
|
Polycom 410's only: Setting up Consultative Transferring
One-time setup for Polycom 410s required before being able to transfer calls.
| 1. Press the Home button for the icon display. |  |
| 2. Navigate to Settings and press the center button. |  |
| 3 & 4. Select Basic, then Preferences. |  |
| 5 & 6. Change "Default Transfer Type" to "Consultative." |  |
Changing Voicemail Settings
To switch to Touchtone only: Access voicemail, enter PIN, say "Personal Options," then press 4. To switch back: Press 6, then press 4. |  |
Voicemail Voice Commands
| Menu | Voice Command | Number |
|---|---|---|
| Main Menu | "Voice Mail" | 1 |
| "Personal Contacts" | 4 | |
| "Compose a Voice Message" | 5 | |
| "Personal Options" | 6 | |
| "Repeat" | 0 |
This document last reviewed December 22, 2025.