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Virtual Application/Desktop Guide and Troubleshooting

Virtual Application/Desktop Guide and Troubleshooting


Accessing the Remote Application/Desktop System

Make sure you have downloaded and installed the Citrix Receiver from https://receiver.citrix.com, using either Internet Explorer or Safari. For Windows RT, iPad, and other mobile devices go to the appropriate App/Play store and download the client from there.

Macintosh Users: You will need to have upgraded to at least MacOSX 10.7 or higher
Macintosh Users: You may have some extra steps initially to get this to work

If you have already installed the client continue

Computer Graphic Then open a web browser and Navigate to https://virtual.wittenberg.edu and log in with your campus username and password

 

 

 

Computer GraphicSelect Apps or Desktops from the buttons across the top. If you select Desktops, all the desktops you have access to will be displayed. Just click the Desktop you want and it will start up.

Note: For Macintosh users there may be extra step(s) initially to get this to work

Selecting Apps will let you click on the Apps to start them

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How do I press Ctrl+Alt+Delete in the Windows 7 remote desktop, from a Macintosh or Windows Client?

If you are using a Macintosh or Windows system, you can use the pull-down menu along the top of the Windows 7 remote desktop screen, to select "Ctrl+Alt+Delete"

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How do I press Ctrl+Alt+Delete in the Windows 7 remote desktop, from a Mobile Client?

Computer Graphic From the pull down menu at the top of the Remote Desktop session, select the keyboard

Computer GraphicSelect the Extend keyboard option button from the top-right of the pop-up keyboard

 

 

 

Computer Graphic From the list of Extended Keys check the box next to "Ctrl+Alt+Del" and click the back button on the device

 

 

 

Computer Graphic Select the "Ctrl+Alt+Del" option from the top of the pop-up keyboard

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What Applications are available on the Virtual Desktop?

These are applications that are installed on the Virtual Desktops, and can only be accessed by logging into a virtual desktop.

  • Mirosoft Office 2013 Professional (includes Word, PowerPoint, Excel, Access, Outlook and Publisher)
  • Internet Explorer
  • Firefox
  • Adobe Reader, Flash Player and Shockwave Player
  • Apple iTunes and Quicktime
  • Java 8
  • Aleks
  • Cute PDF Writer
  • IFs (International Futures Simulator)
  • Microsoft Visual Studio Express 2015
  • MIPAV
  • Minitab 17
  • Neurosyllabus
  • Python 2.6.6 and 3.3.3
  • SeismicEruption
  • VideoLan VLC Player
  • RealPlayer

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What Applications are available as Virtual Applications?

These are applications that are not installed on the Virtual Desktop directly, but are available through the Virtual Environment, by either opening them directly from the Citrix Receiver or using the Citrix Receiver in the Virtual Desktop.

  • ArcGIS 10.1
  • ArcGIS 10.1 Business Analyst (requires permission to access)
  • Mathematica 9
  • Minitab 17
  • SPSS 23

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SPSS: Known issue with Q: (Class drive)

There is a known issue with SPSS on the remote application system that makes it difficult to access folders on the Q:\ (Class Drive), or some other network drives. This is an issue with SPSS and the company has been made aware of this issue, but nothing has been released yet to fix this issue.

To work around this you can do the following:

  1. In the File Open, or File Save, dialog box, put the cursor in the "File name:" box
  2. Type in Q:\ followed by the departmental folder you wish to access
  3. A drop down list will appear of subfolders, and files. Select the subfolder or file you wish to open

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Why is a specific Application not available through the Remote Application/Desktop system?

Not all applications will work in a virtualized environment, so those will not be available through this system. Also some software packages will not be available due to license restrictions that the software company places on the use of their software.

If there is an application that you need for course work that you think should be on the Windows 7 remote desktop, please have the course instructor contact us. We will work with them to see if the software can be added to the Windows 7 remote desktop or added as a remote application.

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Can I install my own application on the remote Windows 7 remote desktop?

No you cannot install applications on to the Windows 7 remote desktop. In fact any changes made to the Windows 7 remote desktop are removed once the it is logged off.

If there is an application that you need for course work that you think should be on the Windows 7 remote desktop, please have the course instructor contact us. We will work with them to see if the software can be added to the Windows 7 remote desktop or added as a remote application.

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How do I access my local drives from the Remote Application/Desktop system?

Computer GraphicThe Citrix Receiver will not ask you about how to access your local drives, until you actually try to access a local drive. Generally the local drives will be listed along with the other drives or under the Other heading, and listed as "Local Disk (C: on computer)"

Or

Computer GraphicIf you do not see the Local Disk right-away, click the Network option, then select Client\, you should then see the local drives listed

 

 

 

Computer GraphicWhen you do it will prompt you with a window titled "HDX File Access" and give you three options:

  1. No access this option tells the Citrix Receiver to not allow the application or desktop to have any access to your local drives.
  2. Read-only access this option will let you read and copy files from your local drives to the application or desktop, but it will not be allowed to edit or replace the files on your local drive.
  3. Read/write access this option allows the application or desktop to access anything on your local drives to read, edit, modify or even delete.

It is recommended that you do not check the box "Do not ask me again or this virtual desktop"

If you accidentally selected "No access" and checked the box "Do not ask me again for this virtual desktop" the system may never ask what sort of access you want to your local drives again. This means the next time you use the Virtual Desktop you may not have the option to access local drives. To fix this follow these steps:

  1. Close Windows Explorer inside the Virtual Desktop
  2. Click the pull down menu at the top of the Virtual Desktop window
  3. Select the Preferences option
  4. Select File Access
  5. Select the option "Ask me each time"
  6. Click Ok
  7. Open Windows Explorer in the Virtual Desktop again, and select one of the Read options

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How do I print from the Windows 7 remote desktop?

When you log on to the Windows 7 Remote Desktop the Tiger-Print printer will be setup so that you can print to Tiger-Print.

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Macintosh OS Citrix Receiver Client setup help

Sometimes the Macintosh OS Citrix Receiver Client does not install enough to get it to work correctly with the Web Browsers, so you may have to do some extra steps.

  1. Make sure you have uninstalled any previous versions of the Citrix Receiver, and restated the Macintosh after doing so.
  2. Download and install the latest Citrix Receiver from http://receiver.citrix.com
  3. Once it has been downloaded and installed, navigate to https://virtual.wittenberg.edu and login
  4. Select the application or desktop you wish to access, and let it download the ICA file
  5. If the system starts the receiver and provides you access, everything is in working order, and you need not continue with these steps
  6. If the system complains about not knowing what to do with the ICA file, continue on with the following steps:
  7. Open the Finder program and Open the Applications folder
  8. Double-click on the Citrix Reciver application found there and wait for it to start all the way
  9. In the Finder program Navigate to the Downloads folder, and locate the "Launch.ICA" file, and double-click on that.
  10. The system will now start the application/desktop as desired

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Linux Support

While there is a Linux Citrix Receiver client it is not fully supported by Citrix or the Wittenberg ITS department. You can download it from the following link, but neither the Wittenberg ITS department nor Citrix will provide any support or guarantees that it will work:

http://receiver.citrix.com Select "Where can I download Citrix Receiver on other platforms and devices?", then select Linux

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This document last reviewed March 6, 2017.

Wittenberg ITS Solution Center:

E-Mail: solution@wittenberg.edu
Phone: (937) 525-3801
Walk-in support: Located on the Thomas Library Main Level
Walk-in support Hours
Fall and Spring Semesters
Monday - Thursday: 8:00 a.m. to 10:00 p.m.
Fridays: 8:00 a.m. to 9:00 p.m.
Saturdays: 10:00 a.m. to 4:00 p.m.
Sundays: 3:00 p.m. to 9:00 p.m.
Walk-in support Hours
Summer
Monday - Friday 8:00 a.m. to 5:00 p.m.
Saturdays & Sundays: Closed
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